FAQ

Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?
Most orders are produced and shipped within 2-4 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location. You'll receive tracking information as soon as your order ships so you can follow its journey.

Do you offer international shipping?
At this time, we do not offer international shipping. We currently ship within the United States only.

How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. Use this tracking number to monitor your package's progress.

Can I change or cancel my order?
You may cancel your order within a few hours of placing it, before production begins. Once production has started, orders cannot be changed or cancelled. Contact us immediately at seasonofshadowsapparel@gmail.com if you need to make changes.

Returns & Exchanges

Can I return or exchange an item?
Due to the custom-made nature of our apparel, we do not accept returns or offer exchanges except for defective items or print quality issues.

What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or with print quality issues, contact us at seasonofshadowsapparel@gmail.com within 30 days of delivery. Include your order number and photos of the issue, and we'll provide a replacement once approved.

What if I ordered the wrong size?
Please double-check your size selection before ordering. If you order the wrong size, we cannot offer a free exchange, but we may be able to provide a replacement at your cost.

Products & Sizing

How do I choose the right size?
Each product page includes a detailed size chart with measurements for body length, width, and sleeve length. We recommend measuring a similar garment you own and comparing it to our size charts for the best fit.

What materials are your products made from?
Our apparel is crafted from premium materials including Gildan G500 tees (100% preshrunk cotton), Gildan Heavy Blend hoodies (50/50 cotton-polyester fleece), and Next Level performance fabrics. Specific material details are listed on each product page.

Are your designs printed or embroidered?
Our designs are professionally printed using high-quality printing methods that deliver vivid colors and durable graphics built to last through repeated wear and washing.

Do you restock sold-out items?
Most of our products are made to order, so items are rarely permanently out of stock. If a specific size or color is unavailable, check back soon or contact us for availability updates.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods through our secure Shopify checkout.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment system. We never store your payment information.

Contact & Support

How can I contact customer support?
Reach out anytime at seasonofshadowsapparel@gmail.com or through our contact form. Our team responds within 24-48 hours during business days (Monday-Friday).

Do you offer wholesale or bulk orders?
For wholesale inquiries or bulk order requests, please contact us at seasonofshadowsapparel@gmail.com with details about your business or project.

Can I collaborate with Season of Shadows?
We're always interested in creative collaborations! Reach out to us at seasonofshadowsapparel@gmail.com with your ideas and we'll get back to you.